How To Remove A Google Review On Your Business

delete Google reviews

How tin can I delete a Google review? If you are a reviewer asking this question, the process is really easy. Just scroll down a bit and see how you tin can do information technology easily. If you are a business that wants to delete a Google review, we'll likewise talk about some strategies for you.

Here's what y'all'll find in this article.

Want to Delete a Google Review?
How to Remove a Google Review as a Customer
A three-Step Guide to Managing Negative or Bad Reviews
Remove a Fake Google Review
How Birdeye Tin can Help Yous Manage Negative Reviews

Looking for more tips on how to manage your Google reviews? Check out this audio guide. Information technology covers everything you need to know near the subject in less than xx minutes.

Desire to Delete a Google Review?

Nowadays, 92% of consumers use Google search before making a purchase decision. That ways that the outset thing a potential client will run into is a Google review. Because of this, we all accept a responsibility to make sure that these reviews are as accurate as possible.

The ultimate guide to the impact of reviews on seo

If yous're a business concern owner who wants to better online reputation and remove a Google review on your business organization page, let's start off with a bit of bad news and and so some really skilful news.

Bad News: As a business owner there is no way you tin delete a Google review.

Good News: There are people who can delete the Google review for you lot.

No thing how upset you lot are about a negative review, at that place'southward no button y'all tin can press to instantly become rid of information technology. Merely hither'south who you can achieve out to:

The client who wrote the review.
The Google squad

Though you lot tin can't delete reviews, yous can even so attain out to the people who tin. This guide will show y'all how to limit the impairment that negative reviews can exercise to your brand.

How to Remove Google Reviews as a Customer

Your experiences may change and so might your perceptions. Maybe yous had a terrible experience at a restaurant simply later on you submitted a complaint, they made it up to you with a fantastic gratis dinner. In cases like these, you lot might want to edit your initial review so that information technology fits with your new impression of the business.

If yous have posted a Google review yourself and are looking to remove it, here'due south how:

Open Google Maps in your browser
Click the Menu (hamburger carte du jour in the top left)
Next, click on "Your contributions"

Afterward that, click on"Reviews.
Side by side to the review you want to edit or delete, click the three vertical dots on the right side, then Delete.

how to add, edit and delete a google reviews

A iii-Step Guide to Managing Negative or Bad Reviews

Review platforms like Google, Facebook, TripAdvisor, and others aim to evangelize honest and unbiased online reviews. Some sites have strict penalties for businesses that try to game the arrangement either by writing faux reviews, offering incentives, or another backhanded maneuver. Only reviews that explicitly violate the review site's Terms & Conditions have a take chances at being removed, but just by a site administrator.

In other words, an authentic Google business organisation profile displays ALL opinions from ALL customers, non only the ones the business prefers. Businesses cannot delete Google reviews merely because they disagree.

Watch free webinars on how to get more google reviews?

Though a negative review may at first seem detrimental, information technology's important to note that a few negative reviews can help you more than they injure you lot. A study past the Spiegel Research Center at Northwestern Academy found that customers are about likely to purchase from companies with 4.0-4.7 review ratings. That's because customers are usually somewhat suspicious about businesses that have only positive reviews.

Every business organization has unhappy customers. Though y'all tin can't control customer opinion, you tin can control how yous cull to bargain with negative feedback.

Here's how you can respond to negative reviews.

Take a deep breath and relax

It'south piece of cake to take an emotionally-charged reaction to a negative review from a customer. Simply endeavor your best not to do that. While it might experience skillful in the moment, speaking to a reviewer aggressively only makes you look worse in the eyes of potential customers.

Don't take bad reviews personally. Take it every bit a blessing. Sometimes, a bad review can highlight bug in your actual business organisation operations and can show yous where yous might have room for comeback. At the very least, information technology tin requite you the opportunity to highlight your customer service.
Set Your Response

Reviews piling up with no response tell customers your business doesn't care well-nigh their experience. Exist proactive to control customer perception.

Apologize sincerely for the problem that the client encountered. Y'all desire to show anybody that sees your response to know that your concern is serious about providing superior service to every single customer.

If it's unclear what exactly they had a trouble with, provide direct contact information and then y'all can make sure you lot can combat the trouble directly. For an example, check out this apology response template.

Give thanks you lot for providing your feedback and letting us know about this consequence. We fix a high standard for our service and are truly sorry to hear that standard was non met in your interaction with us. Delight get in touch with us on (company phone number) and we'd be happy to help y'all out.

Once you feel certain that you understand the client's complaint, offer options to ease their concerns and prove you care. Consider the following:

Refund their money. Utilize your best judgment to determine if the issue was uncommonly awful enough to merit a full refund.
Offer a disbelieve for the next time they render. This increases the likelihood of the customer giving you a 2nd hazard.
Promise to fix the problem internally. List specifics on how yous will address the event and when you expect the issue to exist resolved.
Enquire the Client to Remove or Edit Their Review

After providing a thoughtful response, you can politely ask your customer to delete or revise the review.

Here is an example of a message that can exist used to inquire a customer to remove or edit their review of your business.

Hello (Customer),
Thank you for helping u.s.a. to improve our customer experience. We regret that your initial experience with us turned out to be a negative one. Based on your feedback, we have taken steps to make sure that this outcome will not happen once more for you lot or whatsoever other client. If there are any additional issues you would like to run across resolved, let us know and nosotros will piece of work to quickly resolve them.

We practice understand that your review of (Company) on Google was based on your initial experience. We promise that your opinion on our make has since changed in a more positive direction. If that is the example, we would appreciate if you edited your review to more closely reflect your current stance. We accept all of our customer reviews seriously and we want to brand sure that every review is every bit accurate equally possible.

Remove a Fake Google Review

Think you might be dealing with a fake Google review? Make sure to flag the review. Remember, reviews posted on Google My Business are meant to represent the genuine experiences of customers. If Google believes a review doesn't represent a real experience, it volition exist removed.

Google's review policies listing reasons why reviews may be removed. Hither are four of the about common.

Spam and fake content-Content should reflect genuine experiences and should not be placed in an endeavour to manipulate ratings.
Off-topic-Content should be related to the specific location being reviewed.
Restricted content-No calls-to-action for materials restricted past law such as alcohol, tobacco, guns, etc.
Disharmonize of interest-Business owners, employees, and employees of competing businesses cannot

Hither are the steps you can take to dispute a specific Google review.

Observe your business listing on Google Maps.
Find the review you'd like to dispute.
Click the 3 vertical buttons on the right side, then flag as inappropriate.

What if that Doesn't Piece of work?

If the review doesn't go taken down, there are a couple of other steps you lot can have to escalate the process. You can either contact Google past phone to ask near the status of the flagged review or you lot can fill out a legal removal asking if the review can be considered libel.

Here'due south how you tin can become Google to contact you about the status of the claim.

Go to Google My Business Help
Navigate to the department on the meridian right labeled "Contact Us"
Select Customer Reviews and Photos
Select Manage Customer Reviews
Click Request Callback

If you believe that a review might exist libel or slander, hither's how you can fill up out a legal removal request.

Click here to go to Google Legal Help
Select the tab labeled "Submit a Legal Request"
Within the tab, you'll run across a link to a tool. Click here for the Legal Removal Asking form.

Still, disputing a review does non guarantee that Google volition remove it. Being proactive and responding to negative feedback is usually the best style of dealing with reviews making imitation claims.

How Birdeye Tin Help You Manage Negative Reviews

Customers who have bad experiences are much more than probable to get out reviews than customers with skillful experiences. That means that a couple of very aroused customers can skew your rating to be much lower than information technology should be.

The ultimate guide to managing negative reviews

Luckily, at that place's an piece of cake solution to this problem: Request customers for more reviews. With a software like Birdeye, you can brand sure this whole procedure is automated. You can send email and text review requests while you do the hard work of running your business. Make sure that your online reputation matches your customer experience with Birdeye.